Dear Customer, we would like to ask you to fill in the enclosed short questionnaire. The main reason for the need to obtain the required information is the effort to determine the needs of our customers as accurately as possible. We wish to pay greater attention to the area of customer satisfaction and use this to further improve our work and achieve an even better quality of our products and services. We believe that the evaluation of the responses obtained will provide us with valuable data for achieving our goal. Please answer all questions as carefully as possible with regard to your satisfaction with our products and services. For each answer, select from the submitted options the information that you think corresponds most accurately to reality.

Customer ID

Business Name: (required information)


Address: (required information)


Contact person: (required information)


e-mail: (required information)


Telephone: (required information)

Company rating

The share of deliveries of forgings, stampings and subassemblies from MSV Metal Studénka, a.s. (hereinafter referred to as MSV) in the total purchases of your company for the following products:
(Please tick the % share of MSV deliveries in the total purchases of your company in the given product range here.)
0-20%20-40%40-60%60-80%80-100%

Outlook for orders of forgings, stampings and subassemblies from MSV for 2023 compared to 2022:
(Please indicate the percentage of your expected increase or decrease in the volume of cooperation.)
increase by:   % or a decrease by:  %

Evaluation in terms of 14 criteria:
(From your point of view, evaluate the importance of each criterion by the number of points from 1 to 5, where 5 means the highest importance. At the same time, evaluate your satisfaction with the fulfillment of the given criterion by the MSV by the number of points from 1 to 10, where 10 points means maximum satisfaction.)

1. The diversity of the MSV product range
Importance of the criterion 12345
MSV rating 12345678910

2. Supplier availability (MSV), its image and credibility.
Importance of the criterion 12345
MSV rating 12345678910

3. Cooperation in designing the required product.
Importance of the criterion 12345
MSV rating 12345678910

4. Speed, complexity and level of the information provided.
Importance of the criterion 12345
MSV rating 12345678910

5. Speed of sample deliveries, their quality.
Importance of the criterion 12345
MSV rating 12345678910

6. Satisfaction with the offered delivery dates.
Importance of the criterion 12345
MSV rating 12345678910

7. Meeting the agreed deadlines and compliance with the ordered number of pieces.
Importance of the criterion 12345
MSV rating 12345678910

8. Flexibility in responding to changes in customer requirements.
Importance of the criterion 12345
MSV rating 12345678910

9. Satisfaction with the delivery packaging and the means of the goods protection.
Importance of the criterion 12345
MSV rating 12345678910

10. Satisfaction with the overall range of services.
Importance of the criterion 12345
MSV rating 12345678910

11. Satisfaction with the manner of conduct, assistance in solving any problems.
Importance of the criterion 12345
MSV rating 12345678910

12. Flexibility and quality of solutions in case of complaints.
Importance of the criterion 12345
MSV rating 12345678910

13. Satisfaction with the offered payment terms.
Importance of the criterion 12345
MSV rating 12345678910

14. Price of the offered products.
Importance of the criterion 12345
MSV rating 12345678910

What reasons led you to cooperate with MSV?
(Please tick one or more items)
quality of our products
price of our products
experience from previous cooperation with our company
references from another of our customers
lack of other options on the market with your required product
another reason
If you ticked ´another reason´, please specify:

How did you find out about our manufacturing capabilities?
(Please tick one or more items)
experience from previous cooperation with our company
Your personal visits
obtaining a contact at a fair
references from another of our customers
internet
another source of information
If you ticked ´another source of information´, please specify:

What do you think should change the most on the part of MSV in order to achieve the greatest possible satisfaction of our customers? Please indicate a specific area for improvement:

Can you please tell us the names of the suppliers who supply you with the same products as MSV?

Thank you for taking the time to complete our questionnaire. We believe that the information provided will serve to meet our goal of maximum satisfaction of our customers. Send your answers using the " Submit " button to your e-mail address and to Jiri.Kuban@msvmetal.eu

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